PAYMENT | The Lili-Kiki Shop accepts all debit & credit card payments, and PayPal.
PROOF | Once a proof has been delivered and approved, orders may not be canceled or changed. Please be certain of your design choice before making any purchases. Due to the personalized nature of our products, refunds and exchanges are not possible, unless there is an error made by The Lili-Kiki Shop.
CUSTOM DESIGNS | Custom designs are subject to design fees.
SHIPPING | Shipping is available for an extra charge. All packages will be shipped via USPS First Class mail, unless another service is requested. Please allow 3-5 business days for production and shipping. If a rush is needed, please be sure to contact us immediately. Once packages have shipped, The Lili-Kiki Shop is not responsible for lost orders. Insurance is available for purchase.
REFUNDS & EXCHANGES | Digital proofs are provided for your approval before the printing process starts. Due to the customized nature of your purchase, we encourage you to check and double-check the spelling, dates, colors, fonts, etc. The Lili-Kiki Shop cannot be held responsible for such errors, once the order has been approved and finalized. We will work with you to find a solution, should any unexpected problems occur. We want your experience with The Lili-Kiki Shop to be a pleasant one.
ADDITIONAL POLICIES | Redesigns are subject to a redesign fee, starting at $15.00. Reasonable revisions are included in all of our packages. However, redesigns and/or new themes that are completely different from the original design request, fees will apply. Thank you for understanding.
Each design is created especially for our clients and are created based on your ideas. The Lili-Kiki Shop does not use any ready-made layouts and we build all of our designs from scratch.
PLEASE NOTE… Mistakes can happen. Once a digital proof has been approved, the printing process begins quickly. It is very important that you check it over very carefully and note any changes that need to be made, including typos, misspellings, wrong information, etc. Once a proof is approved your order will be printed immediately. If you require, or would like a reprint (for any reason), there will be an additional fee to reprint or redesign.